Remote Assistance
Remote assistance technology is based on desktop sharing using
Microsoft MSN Messenger®
or Team Viewer®. Both
systems are available for free and go through firewalls. All you need to have
is an internet connection. Remote assistance is the fastest and most efficient
way to get support!
Request an appointment
Once you have purchased your remote support time, use this form to request an
appointment. This will create a support ticket directly with the sales
department that will plan a support agent’s availability based on your
schedule.
What do you need?
We use 2 technologies to offer remote assistance. The preferred one is using
TeamViewer®. This is the most convenient system. Just click on the link
below to execute the application on your local computer then send the code and
password to our support agent in an email. Our agent will connect to your
computer within minuets. After we are done, closing the application will make
it disappear from your system. Nothing is installed. Next time you want to get
support, just click on the download link again.
We also offer remote assistance using
MSN Messenger®. When the appointment time arrives, add support@activeup.com
into your contacts and initiate a remote assistance request from the Actions
-> Request Remote Assistance menu. Our agent will accept it and
start assisting you.
If you have any questions related to this service, contact our sales department
on info@activeup.com.
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